1. Order and Payment

• All orders require a formal purchase order with a 50% deposit at confirmation.

• The remaining balance is due before shipment to facilitate timely delivery and maintain quality standards.

2. Pricing

• Prices are confirmed at order acceptance and may vary based on market conditions.

• We pledge transparency and will notify you promptly of any changes.

3. Delivery

• Estimated delivery timelines and tracking information will be provided.

• While we strive for punctuality, occasional delays may occur due to production or shipping factors. We commit to keeping you informed.

4. Customization and Samples

• Samples can be produced as per your specifications with priority.

• Changes after confirmation may affect cost and delivery time.

5. Quality Assurance

• All products meet agreed standards.

• Please report any issues within 7 days of receipt for prompt resolution.

6. Returns and Cancellations

• Due to the customized and bulk nature of our products, cancellations or returns after production begins are generally not accepted.

• We are committed to addressing genuine quality concerns with care.

7. Shipping and Risk

• Risk transfers to you upon shipment.

• We assist with carrier or insurance claims in case of loss or damage during transit.

• Accurate shipping details and insurance are recommended for your protection.

8. Liability and Governing Law

• Our liability is limited to the products supplied, excluding indirect damages.

• These terms are governed by the laws applicable to Deliverance Rising Industries.